Our Success Depends On Active, Long-Term Engagement With A Diverse Group Of Stakeholders. Good decision making and sustainable growth requires the understanding of relevant issues, evolving trends and unmet needs. To foster strong engagement, we seek opportunities where we can successfully collaborate to achieve a positive impact.
We serve a diverse customer base worldwide - including industrial gas distributors, manufacturers across an array of industries, engineering firms, metal fabrication shops, wholesalers, and end consumers at retail. We prioritize our customers first and engage through one-on-one discussions, joint development projects, industry tradeshows, and through extensive research and surveys to capture the “voice” of our customers. Additionally, we collaborate with customers to showcase customized solutions at our 38 technical centers around the world and welcome thousands of visitors annually at our Cleveland headquarter campus for educational seminars and collaborative meetings. We also connect with customers through our digital seminars and tradeshows, regional websites, mobile applications, electronic newsletters, Arc magazine, social media presence, and our “Ask the Experts” portal and hotline.
Our employees are our most valuable asset as they represent the foundation of our great Company and our future success. We engage employees through individual, small group and townhall meetings, our employee-comprised Advisory Board, works councils in select jurisdictions, our global intranet “GlobalLinc” and mobile application “UpLinc”, employee surveys, resource groups, health and safety communications and initiatives, training and development, employee wellness and assistance programs, and an ethics hotline.
I have a strong belief that if each of us give "our best" every day, that collectively, we will continue to drive success for the Company.Chris Mapes, Chairman & CEO