We serve a diverse customer base worldwide—including industrial gas distributors, manufacturers across an array of industries, engineering firms, metal fabrication shops, wholesalers, and end consumers at retail. We prioritize our customers first and engage through one-on-one discussions, joint development projects, industry tradeshows, and through extensive research to capture the “voice” of our customers. Additionally, we collaborate with customers to showcase customized solutions at our technical centers around the world and welcome over 6,000 people annually at our Cleveland headquarter campus for educational seminars and collaborative meetings. We also connect with customers through our regional websites, electronic newsletters, Arc magazine, social media presence, and our “Ask the Experts” portal and hotline.
Our employees are our most valuable asset as they represent the foundation of our great Company and our future success. We engage employees through individual, small group and townhall meetings, our Advisory Board, our global intranet, employee surveys, resource groups, health and safety communications and initiatives, training and development, employee wellness programs, and an ethics hotline.
We are active members in the communities where we live and work. We participate in community meetings, local business associations, offer plant visits, provide grants to nonprofit organizations and donate resources and time through in-kind gifts, employee volunteerism and nonprofit Board service. Our partnership with academia includes executive-led lectures and donations of equipment and engineering expertise to support lab and research initiatives.
We maintain active dialogue with our shareholders, analysts and prospective investors through an investor relations program that includes regular financial filings, meetings, conferences, nondeal roadshows, an annual shareholder meeting, and tradeshow tours.
We are actively engaged with industry and trade associations, academic and research partners, and with government agencies to provide us with an in-depth view of emerging issues and opportunities, shifts in industry-specific trends, technologies, and regulations. Our participation also allows us to collaborate on technical and safety standards, and to generate awareness of the welding industry’s contribution to economic prosperity worldwide.
We work with our suppliers on joint initiatives, engage at supplier conferences and associations, and work together to ensure ethics and compliance in our supply chain.